Screen9 is committed to protecting the privacy of the individuals we encounter in our business. This Privacy Policy describes how we collect and use information both through our Website(s) (screen9.com, screen9.tv, s9.tv and csp-ssl.picsearch.com) and App(s), and through the use of our Service. You warrant that you will inform your end-users, if any, of the nature of the information we collect; the manner in which it is collected and the way in which it may be used.

What information we collect

When you visit our Website(s) or App(s)
  • We use cookies to improve your experience and store your settings/preferences.
  • We collect information which may include IP addresses, browser version, screen resolution, device type, available bandwidth, internet service provider (ISP), time on page, referring/exit pages, files viewed on the website, operating system, date/time stamp, interactions with player and/or clickstream data. For more information on how we collect this information, see the cookie section below.
  • When you contact Screen9, we collect information you provide such as your name, email address and telephone number in order to facilitate further contact with you.
  • When you sign up for newsletters or webinars, we collect information you provide such as your name and contact information. When receiving communication from us, we may track opening rates, visits to Website(s)

When you use our Services

For all components in our Services;

  • When you access our Services, access logs will be storing your IP address, device and browser fingerprints for up to 14 days.

Individual components below may collect more information as detailed below.

Administration Tools (including Console, Video Editor)
  • When registering for the Service we collect account information such as log-in etc.
  • We collect your email used for accessing the service.
  • We may set cookies and collect additional information using Google Analytics to generate anonymized usage reports.
  • We store cookies for your session and login token.
  • We store local storage functional cookies to remember your preferences and your current work.
  • We store any data you provide or upload to the Services
  • When you use a social media feature within our Website(s) and you post to social media platforms, the social media site will provide us with some information about you.
  • When you access your account using a Single Sign-On provider, the Single Sign-On provider will provide us some information about you.
App
  • We collect your email used for accessing the service.
  • We store any data you provide or upload to the Services.
  • When you access your account using a Single Sign-On provider, the Single Sign-On provider will provide us some information about you.
  • We may collect error and crash reports.
  • We may collect quality of service and other related information from broadcasts.
  • We store user preferences in the App.
Chat
  • We collect your chosen online handler (if any).
  • We collect your chat messages (if any).
  • We collect your IP-addresses for moderation and to detect and prevent unlawful behaviour.
  • We may set cookies and collect additional information to detect and prevent unlawful behaviour.
  • We may set cookies to separate users, remember online handlers and store non-approved messages.
  • We store your anonymized IP-address.
Diagnostics Page
  • We collect your operating system, browser, user agent, device type, screen size and IP
  • We collect the log and problem description you provide
  • We collect your email and phone number.
Newsletters
  • When signing up for newsletters, we collect your name and email.
  • When receiving newsletters/product information, we may track opening rate, visits to the Website(s) etc.
Plugins
  • We collect your email used for accessing the service.
  • We store any data you provide or upload to the Services.
  • When you access your account using a Single Sign-On provider, the Single Sign-On provider will provide us some information about you.
Preview Page
  • No additional data is collected.
Video Player
  • We use cookies to store your preferences.
  • We use cookies to track your usage to generate usage statistics.
  • We collect IP and information about media viewed and information related to the viewing session to generate usage statistics.
  • We may set cookies and collect additional information using Google Analytics if the Google Analytics plugin is enabled by our customer.
  • We may set cookies and collect additional information using Matomo if the Matomo plugin is enabled by our customer.
  • Additional cookies and collected data may be present if advertisement plugin is enabled.
Video Site
  • If accepted, we store a cookie to remember cookies are accepted.
  • We may set cookies and collect additional information using, if enabled by our customer, Google Analytics.
  • We may set cookies and collect additional information using, if enabled by our customer, Matomo.
Webinar
  • When registering for a webinar, we collect your email and provided contact information.
Support
  • When registering for the Service and setting up accounts for support or submitting tickets, we collect account information such as email and provided contact information.
  • We may set cookies and collect additional information.

How we collect personal data

  • Through your internet browser. Certain information is collected by most websites, such as your IP address, screen resolution, operating system type and version, Internet browser type and version, time of the visit and the page(s) visited. We use this information for purposes such as calculating usage levels, help diagnose problems, and administration.
  • Using cookies. We may use the information for security purposes, to facilitate navigation, to display information more effectively, to personalise experiences while visiting a site, or to gather statistical information about users and the usage of content and sites. We may also use cookies to track end-user activities. For more information, see the cookie section below.

Who we share personal data with

  • Our third-party service providers, i.e. data processors, such as cloud computing providers which provide the IT infrastructure on which our products and systems are built.
  • Government agencies or other authorised bodies where permitted or required by law.
  • Any successor to all or part of our business.
  • Data provided by a customer’s users of the Service, and usage statistics from use of the customer’s content within the Services, are shared with that specific customer (and only with that specific customer).

Duration

Personal data are stored only until the purpose has been met for which they were shared with Screen9. We may retain personal data for longer periods if required by law.

Cookies

Cookies are pieces of information stored on your computer, which allow us to recognize your computer and to collect information such as Internet browser type, time spent on a site, pages visited and language preferences.

The Site uses both session cookies and persistent cookies. We use session cookies to make it easier for you to navigate the site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to help remember use preferences, collect usage statistics and improve the user experience. Cookies, which we may use, could also be grouped into the following categories (and may include persistent or session cookies depending on the context):

  • Statistics cookies that collect information about how you use our Website(s) and Services. These cookies allow us to recognise and count the number of unique users visiting the site (and site features) and to see how users move around our Website(s). This helps us to improve the way our Website(s) works. These cookies are sometimes placed by third-party providers of web traffic analysis services. These cookies may be either persistent or session cookies.
  • Strictly  necessary cookies that enables out Services to function such as login tokens.
  • Preference cookies that remember player preferences the next time a player is loaded, that remember choices you make and recognise you when you return. These cookies enable us to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region). These cookies are generally persistent cookies.
  • Marketing cookies are sometimes placed by third-party advertising networks for the purposes of advertising. The player may call such third party advertising networks if advertising is enabled by the licensee.

It is possible to adjust your web browser preferences to alert you when a cookie is deployed your computer, to block cookies altogether or to activate or later de-activate cookies once deployed to your computer. You make these changes in the browser settings which may vary between various browsers such as Chrome, Firefox, Safari, Internet Explorer and Microsoft Edge.

Use of information

We use personal data for the following reasons:

  • To perform our commitments and contractual obligations to our customers and users.
  • To send customers and users emails regarding updates etc.
  • To prevent or detect unlawful behaviour.
  • To improve the Service.

We do not share information between company departments. We will not use the personal data users provide for any other purposes than what was communicated when users provided their data and to which they gave their consent.

Security

We have security measures in place to protect your information. We only keep your information for as long as required to provide you with the services you request, for the purposes set forth in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes. You have the right to object to our processing of your data, to request that your information be erased or restricted from further use, to request a copy of the information we hold about you, to rectify information you have given us, and to contest any automated decision we make about you.

Third party websites

This Privacy Policy does not address, nor are we responsible for, the privacy practices of third party websites.

Changes to our Privacy Policy

We regularly review this Privacy Policy and will make changes at any time to take account of changes in our business and legal requirements.

Contact us

If you have any questions about this Privacy Policy, please email Screen9 at gdpr@screen9.com.

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